How Our Subscription Service Works
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Step 1
Choose Your Plan
Mix and match your perfect supplement combination
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Step 2
Discount Offer
Save up to 20% every month
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Step 3
Monthly Delivery
Supplements to your door each month
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Step 4
Flexible Control
Skip, pause or cancel* whenever you need. *Exclusions Apply
Subscriptions FAQ's
For detailed information about our subscription service, please consult our Terms & Conditions. We've compiled answers to common queries to assist you in making an informed decision.
Can I swap / change the supplements in my order?
Can I swap / change the supplements in my order?
Yes, absolutely! Subscriptions can be managed through your online account, log into your subscription portal here.
How do I cancel my subscription?
How do I cancel my subscription?
Cancelling a subscription with us is very straightforward.
You can manage this anytime by logging into your account -https://w-wellness.co.uk/account/login
Please ensure you are using the email address used to place your first order when logging into your account.
Please note this will not cancel any orders already placed.
How will I know when my next subscription order is arriving?
How will I know when my next subscription order is arriving?
You can view your next order date anytime by logging into your account - https://w-wellness.co.uk/account/login
Here you can view or update your next order date to suit you best!
Once your subscription is processed and shipped we will also send you over a tracking link.
Please note this will not update any orders already placed.
How do I update my subscription address?
How do I update my subscription address?
You can manage this anytime by logging into your account -https://w-wellness.co.uk/a/account/login
Or if you would like some help reach out to us! Please note this will be applied to future orders and will not change the address of any other orders placed.
What should I do if I received an order confirmation for a subscription I was not aware I signed up for?
What should I do if I received an order confirmation for a subscription I was not aware I signed up for?
In the event that you receive an order confirmation for an unintended subscription, please login to your account and cancel the subscription https://w-wellness.co.uk/a/account/login .
In most cases your order will already have processed at our warehouse and be on its way, you may refuse the package upon delivery or follow the free return instructions we can provide you with.
Rest assured, we will do our very best to help so we appreciate your patience.
How do I update the payment method in my subscription?
How do I update the payment method in my subscription?
You can manage this anytime by logging into your account -https://w-wellness.co.uk/a/account/login
Please ensure you are using the email address used to place your first order when logging into your account.
How do sales and promotions affect my subscription?
How do sales and promotions affect my subscription?
During the year we will run seasonal sales and promotional offers. Subscriptions will not be subject to additional discounts beyond the standard subscription discount (10% for monthly, 15% for 3-month, and 20% for 6-month subscriptions).
No additional discount codes or offers can be used in conjunction with subscription purchases, even during sale or promotional periods.
How does free delivery work with subscriptions?
How does free delivery work with subscriptions?
If we are offering a free delivery promotion when you set up your subscription, please note that the free delivery will only apply to your first subscription order. For all subsequent deliveries, standard delivery charges will apply unless your order totals £50 or more, in which case free delivery will continue to be applied.
All subscription orders over £50 will automatically qualify for free delivery throughout the duration of your subscription.
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