Privacy Policy

We collect information from you under the following circumstances:

• When you purchase something from our website, as part of the buying and selling process, we collect the personal information you give us such as your name, address, phone number, and email address.
• When you register for an account on our website, we collect your name, address, and contact details including telephone number and email address.
• When you complete online forms, take part in surveys, write posts on any message boards, post any blogs, or enter any competitions or prize draws, we may collect your name, address, and contact details including telephone number and email address.
• When you visit or browse our website, we collect information about your website visit or use of our products using cookies (see cookie section below for more information).

We will hold your personal information on our systems only for as long as is necessary for the relevant activity.

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your payment card, place an order, arrange for a delivery or return a purchase, we understand that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will ask you directly for your expressed consent and provide you with an opportunity to say no.

How do I withdraw my consent?

If you change your mind after you opt in, you may at any time withdraw your consent for us to contact you, and for the continued collection, use or disclosure of your information, by using any ‘unsubscribe’ link in marketing received, by contacting us at hello@w-wellness.co.uk.

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Our website is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases, and the general Shopify application. They store your data on secure servers behind a firewall.

We use a text messaging platform, which is subject to the following terms and conditions. By opting in for our text marketing and notifications, you agree to these terms and conditions.

By entering your phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers.

Your phone number, name, and purchase information will be shared with our SMS platform. This data will be used for sending you targeted marketing messages and notifications. Upon sending the text messages, your phone number will be passed to a text messages operator to fulfill their delivery.

If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link, we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.

For any questions please text “HELP” to the number you received the messages from. You can also contact us for more information. If you wish to opt out please follow the procedures above.

We will take reasonable technical and organizational precautions to prevent the loss, misuse or alteration of your personal information. We will never store your credit/debit card information on our website. All electronic transactions you make to or receive from us will be encrypted using SSL technology via 123-reg and will be transferred and processed by SagePay and PayPal. Data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet. You are responsible for keeping your password and user details confidential. We will not ask you for your password.

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

Once you leave our website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our website, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

To protect your personal information, we take reasonable precautions and follow industry best practice to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your payment card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Non-sensitive details (your email address etc.) are transmitted normally over the internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

We use cookies to ensure that we give you the best experience on our website. ‘Cookies’ are small pieces of information stored on your hard drive to allow that website to recognize you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual.

If you continue without changing your settings, we’ll assume that you are happy to receive all cookies on the W-Wellness website. However, if you would like to, you can change your cookie settings at any time.

How do I change my cookie settings?

You can change your cookie preferences at any time by visiting “cookie preferences” at the bottom of our homepage. You may need to refresh your page for your settings to take effect.

Alternatively, most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set, visit:
https://www.aboutcookies.org

https://www.allaboutcookies.org

To opt out of being tracked by Google Analytics across all websites, visit:
https://tools.google.com/dlpage/gaoptout.