Delivery Information

Please note: 

Our offices and warehouse are closed on Bank Holidays. If your order processes during this time, it will not be shipped until the next working day, when normal opening hours and shipping will commence. Please be aware that you may still experience some unavoidable delays to our usual expected delivery times. 

Our standard delivery charge for all UK orders is £3.99.

Standard deliveries approximately arrive within 1-3 working days from despatch.

Subscription standard deliveries approximately arrive within 2-5 working days from despatch via Amazon.

Free standard delivery for all UK orders of £50 or more.

Our next day delivery charge for all UK orders is £9.99

Next working day delivery for orders placed by 2.30pm Monday to Friday.

International Shipping
We offer overseas shipping to selected destinations. To confirm delivery to your specific location, simply head to the checkout and enter your address. For any queries or if you're curious about a particular spot, drop us a message @concierge@w-wellness.co.uk

International Shipping rates:
European countries are £20.00
Rest of World £35.00
Please note that we try our very best to ensure that all taxes and duties are calculated and applied at checkout, but this may not always be possible due to local laws and restrictions

Why can’t I order a specific product?
It may be that an item has limitations imposed based on the country destination and you will therefore be unable to purchase. This will be made clear to you once destination address is added at checkout.

International Delivery Information

If your delivery address is outside the United Kingdom, please note the following important information regarding international shipping:

Import Duties and Taxes

All International Orders are shipped via FedEx on a Delivery Duties Unpaid (DDU)  basis.

When your order reaches your country, it may be subject to import duties, taxes (including VAT), and customs clearance charges. These additional costs are your responsibility, and FedEx will contact you directly to advise.

Customs authorities in your country may also inspect and open your package. By placing an international order, you are considered the importer and must comply with all local laws and regulations applicable to your delivery.

Shipping Destinations

We currently offer international shipping to selected countries. To check if we deliver to your location, simply go to checkout and enter your delivery address. If your country doesn’t appear in the list, please email us at concierge@w-wellness.co.uk.

Shipping Rates

• European countries: £20.00
• Rest of the world: £35.00

For orders to the European Union, you are legally the importer and are responsible for completing any required customs formalities and paying any applicable duties or taxes.

Customs Representation

By placing an international order, you authorise our designated carrier to handle your customs clearance on your behalf. This may occur in different countries, depending on your location and the carrier used. Please note, the carrier acts solely as your direct customs representative.

Invoices and Documentation

We do not issue tax invoices for EU shipments from the UK. Any proof-of-purchase documentation is issued at our discretion and is intended only as a record of your purchase. These documents may not meet your local tax authority’s requirements for VAT refunds, and we cannot provide additional documentation.

Customs Delays

Customs processing times vary by country. While most parcels clear within a day, some may take up to two weeks. We cannot guarantee delivery times due to potential customs delays or events outside of our control (e.g., weather conditions or high demand periods). 

Why can’t I order a specific product?
It may be that an item has limitations imposed based on the country destination and you will therefore be unable to purchase. This will be made clear to you once destination address is added at checkout.

We do our very best to get your order to you as soon as we can.

All UK orders for standard delivery will be shipped between 1-2 working days.

All delivery times are estimates only and we will provide these to you during the checkout process and are based on the selected shipping method and destination.

We are not responsible for delays caused by external factors such as customs clearance, weather conditions, or courier service disruptions.

You can login to My Account or contact our team via email to concierge@w-wellness.co.uk should you have any questions about your order.

Once your order is shipped, you will receive an email with tracking information to monitor the status and location of your package.

Please allow up to 24 hours for the tracking information to be updated after your order has been processed.

Once an order is placed, changes to the shipping address or cancellation requests may not be possible. Please review your order carefully before completing your order.

In the rare event that your package is lost or damaged during transit, please contact our customer service team by email to concierge@w-wellness.co.uk.

If you have any questions or concerns regarding our Returns Policy, please contact us by email to: concierge@w-wellness.co.uk

We reserve the right to update or modify this Returns Policy at any time without prior notice. Please review this page periodically for changes.