Delivery Information
Accordion
Christmas Delivery
Christmas Delivery
To guarantee Christmas delivery, please ensure orders are placed:
Monday 9th December by 12pm for Standard International Delivery.
Wednesday 18th December by 12pm for Standard UK Delivery.
Friday 20th December by 12pm for UK Premium Next Day Delivery.
Shipping Rates
Shipping Rates
Our standard delivery
charge for all UK orders is £3.99.
Free standard delivery
for all UK orders of £50 or more.
Our next day delivery
charge for all UK orders is £9.99
International Shipping
We offer overseas shipping to selected destinations. To confirm delivery to your specific location, simply head to the checkout and enter your address. For any queries or if you're curious about a particular spot, drop us a message @concierge@w-wellness.co.uk
International Shipping rates:
European countries are £20.00
Rest of World £35.00
Please note that we try our very best to ensure that all taxes and duties are calculated and applied at checkout, but this may not always be possible due to local laws and restrictions
Why can’t I order a specific product?
It may be that an item has limitations imposed based on the country destination and you will therefore be unable to purchase. This will be made clear to you once destination address is added at checkout.
Order Processing Time
Order Processing Time
We do our very best to get your order to you as soon as we can.
All UK orders for standard delivery will be shipped between 2-4 working days.
Estimated Delivery Time
Estimated Delivery Time
All delivery times are estimates only and we will provide these to you during the checkout process and are based on the selected shipping method and destination.
We are not responsible for delays caused by external factors such as customs clearance, weather conditions, or courier service disruptions.
You can login to My Account or contact our team via email to concierge@w-wellness.co.uk should you have any questions about your order.
Tracking Information
Tracking Information
Once your order is shipped, you will receive an email with tracking information to monitor the status and location of your package.
Please allow up to 24 hours for the tracking information to be updated after your order has been processed.
Shipping Changes Or Cancellations
Shipping Changes Or Cancellations
Once an order is placed, changes to the shipping address or cancellation requests may not be possible. Please review your order carefully before completing your order.
Lost or Damaged Packages
Lost or Damaged Packages
In the rare event that your package is lost or damaged during transit, please contact our customer service team by email to concierge@w-wellness.co.uk.
Contact Information
Contact Information
If you have any questions or concerns regarding our Returns Policy, please contact us by email to: concierge@w-wellness.co.uk
Changes to the Return Policy
Changes to the Return Policy
We reserve the right to update or modify this Returns Policy at any time without prior notice. Please review this page periodically for changes.