Delivery Information

To guarantee Christmas delivery, please ensure orders are placed:

Monday 9th December by 12pm for Standard International Delivery.

Wednesday 18th December by 12pm for Standard UK Delivery.

Friday 20th December by 12pm for UK Premium Next Day Delivery.

Orders after these dates and times cannot be guaranteed to arrive in time for Christmas.

Our standard delivery
charge for all UK orders is £3.99.

Free standard delivery
for all UK orders of £50 or more.

Our next day delivery
charge for all UK orders is £9.99

International Shipping
We offer overseas shipping to selected destinations. To confirm delivery to your specific location, simply head to the checkout and enter your address. For any queries or if you're curious about a particular spot, drop us a message @concierge@w-wellness.co.uk

International Shipping rates:
European countries are £20.00
Rest of World £35.00
Please note that we try our very best to ensure that all taxes and duties are calculated and applied at checkout, but this may not always be possible due to local laws and restrictions

Why can’t I order a specific product?
It may be that an item has limitations imposed based on the country destination and you will therefore be unable to purchase. This will be made clear to you once destination address is added at checkout.

We do our very best to get your order to you as soon as we can.

All UK orders for standard delivery will be shipped between 2-4 working days.

All delivery times are estimates only and we will provide these to you during the checkout process and are based on the selected shipping method and destination.

We are not responsible for delays caused by external factors such as customs clearance, weather conditions, or courier service disruptions.

You can login to My Account or contact our team via email to concierge@w-wellness.co.uk should you have any questions about your order.

Once your order is shipped, you will receive an email with tracking information to monitor the status and location of your package.

Please allow up to 24 hours for the tracking information to be updated after your order has been processed.

Once an order is placed, changes to the shipping address or cancellation requests may not be possible. Please review your order carefully before completing your order.

In the rare event that your package is lost or damaged during transit, please contact our customer service team by email to concierge@w-wellness.co.uk.

If you have any questions or concerns regarding our Returns Policy, please contact us by email to: concierge@w-wellness.co.uk

We reserve the right to update or modify this Returns Policy at any time without prior notice. Please review this page periodically for changes.