Returns Policy
W-Wellness understands that customers often have queries about our returns process. To address this, we've compiled a comprehensive list of frequently asked questions regarding our returns policy. This resource covers essential topics such as the return window, eligible items, initiation process, shipping costs, refund timelines, and special considerations for damaged or gifted items. By providing clear answers to these common inquiries, we aim to ensure a smooth and transparent returns experience for all our valued customers.
Return Eligibility
Return Eligibility
We are happy to refund any product returned within 14 days of purchase, if it is returned in its original state, unused and in original packaging.
If the products are for regular delivery (for example, a subscription), you can only change your mind after the first delivery. If the products are split into several deliveries over different days, the period runs from the day after the last delivery.
How To Return A Product(s)
How To Return A Product(s)
To return an item, please:
Log in to My Account
Navigate to the “Order History” section
Select the order containing the product(s) you wish to return
Follow the provided instructions to initiate the returns process.
If you checked out as a guest or encounter any issues or problems in arranging your return, please email our Customer Service Team at concierge@w-wellness.co.uk.
Return Shipping
Return Shipping
You must pay the costs of return, unless the products are faulty or misdescribed.
We recommend that you use a trackable shipping service and purchase suitable shipping insurance.
Refund Process
Refund Process
Providing that the returned product(s) is in its original state, unused and in original packaging, we will refund you within 14 days of receiving the products back from you (or receiving evidence you’ve sent them to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.
Exchanges
Exchanges
We currently do not offer exchanges. If you need a different product, please return the original product(s) and place a new order.
Non-Returnable Items
Non-Returnable Items
Certain product(s) are non-returnable. These include but are not limited to:
gift cards;
products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
products that are made to your specifications or are clearly personalised; and
products which become mixed inseparably with other items after their delivery.
Contact Information
Contact Information
If you have any questions or concerns regarding our Returns Policy, please contact us by email to: concierge@w-wellness.co.uk
Changes To The Returns Policy
Changes To The Returns Policy
We reserve the right to update or modify this Returns Policy at any time without prior notice. Please review this page periodically for changes.