Shipping Policy

Shipping Rates

Our standard delivery charge for all UK orders is £5.99.

Order Processing Time

We do our very best to get your order to you as soon as we can.

All UK orders for standard delivery will be shipped between 2-4 working days.

Estimated Delivery Time

All delivery times are estimates only and we will provide these to you during the checkout process and are based on the selected shipping method and destination.

We are not responsible for delays caused by external factors such as customs clearance, weather conditions, or courier service disruptions.

You can login to My Account or contact our team via email to concierge@w-wellness.co.uk should you have any questions about your order.

Tracking Information

Once your order is shipped, you will receive an email with tracking information to monitor the status and location of your package.

Please allow up to 24 hours for the tracking information to be updated after your order has been processed.]

Shipping Changes or Cancellations

Once an order is placed, changes to the shipping address or cancellation requests may not be possible. Please review your order carefully before completing your order.

Lost or Damaged Packages

In the rare event that your package is lost or damaged during transit, please contact our customer service team by email to concierge@w-wellness.co.uk.

Contact Information

If you have any questions or concerns regarding our Returns Policy, please contact us by email to: concierge@w-wellness.co.uk

Changes to the Returns Policy

We reserve the right to update or modify this Returns Policy at any time without prior notice. Please review this page periodically for changes.

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